30 Days. Free Returns. We’ve got you taken care of.
Here at Chloé Elizabeth, we think it's ok to change your mind! We are so grateful that you made a conscious choice to support small + ethical clothing. Worry-free shopping, worry-free returns, on us! If you are unsatisfied with your purchase, you have up to 30 calendar days from the day you received your order to initiate a return or an exchange within North America. Items are eligible for an exchange for up to 30 days after receiving the product. To exchange an item, simply email us at firstname.lastname@example.org for a step by step guide.
Great news, the return shipping fee is ... $0 for US orders!
Just follow the prompted steps below to print out your prepaid, pre-addressed USPS label from the comfort of your own home, and tape it to the outside of your package! Please mail the item back in its original packaging if possible.
Email us at email@example.com with the following required information to receive a PDF file of your return label. To complete your return, we require you to include a printed receipt. If you do not have access to a printer, a proof of purchase with your name, order number and order date written legibly on paper and placed inside of the package will work just fine.
The original order shipping fees are non-refundable.
If 30 days have gone by since your purchase, unfortunately, we won't be able to honor a refund or exchange.
To be eligible for a return, merchandise must be unused, and in the same condition that you received it.
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also immediately notify you of the approval of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your card or original method of payment within 1-3 days.
Sale/last call items/ vintage items
There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error/damage upon arrival
Any item that is returned more than 30 days after delivery
We will gladly replace items if they are defective or damaged, no questions asked! Sometimes items are crushed during transit.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. with your order number and we will send you the return address.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account
Then contact your credit card company, it may take some time before your refund is officially posted
Next, contact your bank. There is often some processing time before a refund is posted
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.